Frequently Asked Questions

The most common questions about running your business and personal day-to-day from WhatsApp with RelayInstant.

Getting started

What is RelayInstant?

RelayInstant is a WhatsApp assistant that lets you run your business and personal day-to-day by typing or sending voice notes. It connects WhatsApp to the tools you already use — Google Sheets, QuickBooks, ClickUp, Monday.com, Salesforce, Rent Manager, and more — so you can create tasks, send invoices, log expenses, and schedule events without leaving the chat.

How does RelayInstant work?

Send a message or voice note to your RelayInstant WhatsApp number describing what you want done — for example, "Add buy groceries to my to-do list" or "Invoice John Smith $200". Our AI understands natural language, identifies the right action and platform, performs it through your authorized integrations, and replies with a confirmation.

Do I need to download an app to use RelayInstant?

No. RelayInstant runs entirely inside WhatsApp — the app you already have on your phone. Sign up on this site, connect the platforms you use, and start chatting. There is nothing extra to install.

How do I get started?

Click Start for Free, create an account with your email, connect at least one platform (e.g. Google Sheets) from the dashboard, then send your first message to your RelayInstant WhatsApp number. Setup takes about 2 minutes.

Integrations

Which platforms and apps does RelayInstant integrate with?

Currently available: Google Sheets, Rent Manager, ClickUp, Monday.com, and Salesforce. Coming soon: QuickBooks and Google Calendar. You can also request additional integrations from the home page — we ship the most-requested ones first.

Does RelayInstant support voice notes?

Yes. You can send a WhatsApp voice note describing what you need done and RelayInstant will transcribe it, identify the action, perform it on the right platform, and reply with a confirmation — no typing required.

Pricing

How much does RelayInstant cost?

RelayInstant uses pay-what-you-use pricing with no monthly fees. New accounts get $5 in free credit during early access — no credit card required to sign up. You can review balance and usage in your dashboard at any time.

Security & privacy

Is RelayInstant secure? How is my data protected?

Conversation messages are encrypted at rest and automatically deleted within 24 hours. Access tokens for the apps you connect are stored encrypted at rest, used only to perform the actions you request, and deleted when you disconnect. You can request immediate deletion of all your data at any time by emailing web@relayinstant.com. See our Privacy Policy for full details.

Is RelayInstant approved by Meta / WhatsApp?

RelayInstant uses the official WhatsApp Business API and follows Meta's policies for business messaging. You message a verified RelayInstant business number, not a third-party clone, and all communication runs over WhatsApp's secured infrastructure.

Teams

Can I use RelayInstant with my team?

Yes. The Team Account Owner can invite teammates, control which integrations each member is allowed to connect, and manage permissions. Each member authorizes their own platform connections individually — owners do not see or use member tokens, and members do not see each other's tokens unless explicitly assigned.

Still have questions?

Reach out any time — we usually respond within one business day. Email web@relayinstant.com, call 260-529-7903, or use our contact form.