Privacy Policy
Last updated: April 1, 2026
RelayInstant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Personal Information
When you create an account or use our service, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Business name
- Account credentials (encrypted)
Usage Information
We automatically collect certain information when you access our service, including:
- Device and browser type
- IP address
- Pages visited and features used
- Date and time of access
Third-Party Platform Data
When you connect third-party platforms (such as Rent Manager or QuickBooks), we collect the credentials and access tokens needed to interact with those platforms on your behalf. We do not store your financial records, transaction details, or business data beyond what is necessary to process your requests in real time.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our service
- Process your requests sent via WhatsApp (text and voice messages)
- Connect to and interact with your linked business platforms
- Send you confirmations, alerts, and service-related communications
- Improve and personalize your experience
- Respond to your inquiries and provide customer support
- Detect and prevent fraud or unauthorized access
3. WhatsApp Messages and Voice Notes
When you send a message or voice note to RelayInstant via WhatsApp:
- Voice notes are temporarily processed for transcription and are not permanently stored.
- Text messages are processed to understand your intent and execute the requested action.
- We do not retain or archive your WhatsApp conversation history beyond what is needed for immediate processing.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Service Providers: We use third-party services (such as OpenAI for natural language processing and WhatsApp Cloud API for messaging) to operate our platform. These providers process data on our behalf and are bound by their own privacy policies.
- Connected Platforms: When you link a business platform (e.g., Rent Manager), we transmit the necessary data to fulfill your requests on that platform.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of credentials and sensitive data at rest and in transit
- Isolated data environments for each client
- Secure authentication through trusted identity providers
- Regular security reviews and updates
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal information
- Withdraw consent for data processing
- Request a copy of the data we hold about you
- Object to or restrict certain processing activities
To exercise any of these rights, please contact us at web@relayinstant.com.
8. Third-Party Service Providers
To deliver our Service, we work with trusted third-party providers in the following categories. Each provider processes data on our behalf and is subject to contractual obligations regarding data protection:
- Cloud Infrastructure & Database Hosting — We use third-party cloud providers to securely store your account information and credentials.
- Artificial Intelligence & Language Processing — We use AI service providers to interpret your text and voice messages in real time. Messages are processed on the fly and are not permanently stored by RelayInstant after the request is completed.
- Messaging Platform — Your messages are sent and received through a third-party messaging API. Message delivery and transport are subject to that platform's own terms and privacy practices.
- Email Delivery — We use a third-party email service to send transactional emails such as welcome messages, verification links, and contact form responses.
- Connected Business Platforms — When you link a business platform (such as a property management or accounting system), we access that platform's API on your behalf using the credentials you provide. Data exchanged with these platforms is governed by their respective privacy policies.
For a detailed list of our current service providers, you may contact us at web@relayinstant.com.
9. Cookies and Tracking
Our service may use cookies and similar technologies for authentication and session management. We do not use cookies for advertising or cross-site tracking purposes.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: