Last updated: May 3, 2026
Welcome to RelayInstant. By accessing or using our service, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our service.
You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.
The Service is not intended for use by Covered Entities or Business Associates as defined under the Health Insurance Portability and Accountability Act (HIPAA). If you are subject to HIPAA or otherwise required to safeguard Protected Health Information (PHI), you may not register for or use the Service. See Section 4 for further restrictions.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
RelayInstant is not a HIPAA-compliant service. We are not a "Business Associate" within the meaning of HIPAA and we do not enter into Business Associate Agreements (BAAs). You agree not to use the Service to create, receive, maintain, or transmit PHI. You are solely responsible for ensuring that the data you send through WhatsApp, your connected platforms, or any other part of the Service does not include PHI or other regulated health information. We reserve the right to suspend or terminate any account we reasonably believe is being used in violation of this restriction.
When you connect a third-party platform to RelayInstant:
RelayInstant is not responsible for the availability, accuracy, security, terms, or pricing of any connected platform, including any downtime, data loss, or change in API behavior on the connected platform. Your use of any connected platform — including Google Sheets, Google Calendar, QuickBooks, Rent Manager, ClickUp, monday.com, and Salesforce — is subject to that platform's own terms and privacy policy, and you are responsible for complying with them.
Our Service operates through WhatsApp Cloud API. By using the Service:
You retain all right, title, and interest in the messages, voice notes, files, and other content you submit to the Service, and in the data held in your connected platforms ("Your Content"). The Service does not claim ownership of Your Content.
You grant RelayInstant a limited, worldwide, non-exclusive, royalty-free license to host, transmit, process, and display Your Content solely as necessary to provide the Service to you, including transmitting it to AI sub-processors for transcription and intent recognition. This license terminates when Your Content is deleted from the Service in accordance with our Privacy Policy, except for reasonable backup or log copies that age out automatically.
Feedback. If you send us suggestions, ideas, or feature requests, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.
No professional advice. RelayInstant is a software tool. Nothing produced by the Service constitutes legal, accounting, tax, financial, or other professional advice. You are solely responsible for reviewing actions the Service performs on your connected platforms.
During the early access period, the Service is offered free of charge. We reserve the right to introduce paid plans in the future. If pricing changes occur:
Features offered free of charge or labeled "beta," "preview," or "early access" are provided as-is without any service-level commitment. We may add, change, or remove features, impose usage limits, or discontinue early-access features at any time without liability. Section 11 (Disclaimer of Warranties) and Section 12 (Limitation of Liability) apply with full force to these features.
All content, features, and functionality of the Service and the RelayInstant website — including but not limited to text, graphics, logos, icons, images, audio, video, layouts, page designs, source code, software, AI prompts and configurations, trademarks, service marks, and the overall "look and feel" — are the exclusive property of RelayInstant or its licensors and are protected by United States and international copyright, trademark, trade-dress, patent, and other intellectual-property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. You may not, without our prior written consent:
All rights not expressly granted to you are reserved by RelayInstant. Any unauthorized use terminates the license granted in this section and may violate applicable copyright, trademark, and other laws.
Copyright complaints. If you believe content on the Service infringes your copyright, you may send a notice in compliance with the Digital Millennium Copyright Act (DMCA) to web@relayinstant.com including: (i) your contact information, (ii) identification of the copyrighted work claimed to be infringed, (iii) the location of the allegedly infringing material, (iv) a statement that you have a good-faith belief the use is unauthorized, (v) a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner, and (vi) your physical or electronic signature.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. We do not warrant that:
To the fullest extent permitted by law, RelayInstant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us (if any) in the twelve (12) months preceding the claim.
You agree to indemnify and hold harmless RelayInstant, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time. We may also update these Terms from time to time. When we make material changes, we will update the "Last updated" date and may notify you via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in New York County, New York. You and RelayInstant agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative action. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property infringement. If any portion of this clause is found unenforceable, the remainder shall be severed and the dispute shall instead be resolved exclusively in the state or federal courts located in New York County, New York, and the parties consent to the personal jurisdiction of those courts.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
If you have any questions about these Terms & Conditions, please contact us: